Never miss a customer call again.
Every call to your shop is answered with your own greeting, sent to the right person, and rung on your staff's mobile phones. Missed calls don't disappear — they show up in the app so you can call back.
- Keep your same number
- No new wiring
- Staff answer on their own mobiles
One phone, one person, too many calls
Calls go unanswered
The person with the phone is busy at the counter or on another call. The customer gives up and calls another laundry.
Wrong person picks up
Pickup requests, complaints and payment questions all land on one phone and get passed around by hand.
No record of anything
Nobody knows who called, who answered, or which calls were never returned.
Follow a call, step by step
Pick a situation and watch where the call goes. Every path ends in your call history.
A customer dials your shop number.
Swipe to see the full diagram
Call from your shop number with one tap
Your staff never have to share their personal number.
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CallTap “Call” in the app on a missed call or any customer number
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Your phone rings first so you're ready before the customer picks up
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IncomingLaundry Storeyour shop numberCustomer sees your shop number and hears your short intro message
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You talk — call is saved in the same history as incoming calls
A professional phone line — without a call centre
Same number
Your SIM goes into a small FaboIVR box at your shop. Customers notice nothing — except that someone always answers.
Your own voice
Record the greeting and messages from the app on your phone. Change them any time — the next call uses the new one.
Right person, first time
Up to 10 menu options, each with a main person and a backup who is rung if the first is busy.
Answer from anywhere
Calls ring on staff mobiles — at the shop, at the plant, at home or on delivery. Their personal numbers stay private.
Every call on record
Who called, which option they chose, who answered and for how long. Missed calls appear instantly as a callback list.
Call from your business number
Tap a customer's number in the app. Your phone rings first, then the customer — and they see your shop number, not your personal one.
You're in control
Change menu options, staff, ring order and shop hours yourself from the app. No technician visit needed.
Private & secure
Conversations are never recorded — only call details are kept. Staff see only their own team's calls.
Know exactly what happened on every call
Open the app and see every incoming and outgoing call the moment it ends. Tap any missed call to ring the customer back straight away.
- Answered vs missed, per team
- Who answered and how long they talked
- How long callers waited
- Which options customers choose most
Live in about 2 weeks — we do the setup
We install the device, set up your menu and staff, and train your team. After that, everyday changes are yours to make from the app.
We agree your options, staff and shop hours with you.
We confirm your SIM supports call waiting and conference calling.
The device is placed at your shop, messages are recorded and test calls are made.
Your team is trained and we support you on the first live day.
What you'll need
- Your business SIM with call waiting & conference calling
- Good mobile signal where the device sits
- Shop Wi-Fi — for settings and history, not for the calls
- A power socket (a small UPS helps if power cuts are common)
- One Android phone for the owner to manage it
One device handles one call at a time, like your phone line today. Busy shops can add a second device and SIM.
Do I have to change my phone number?
No. Your existing SIM goes into the FaboIVR device, so customers keep calling the same number.
Do my staff need a special phone or app?
No. Calls ring on their normal mobile like any other call. Only people who want to see call history or make calls from the business number need the app.
What happens if nobody answers?
The caller hears your “sorry we missed you, we'll call you back” message instead of being cut off, and the call appears as missed in the app so your team can call back.
What if the internet goes down?
Calls keep working — they go over the mobile network, not the internet. Call history catches up once Wi-Fi is back.
Can I change the greeting or staff myself?
Yes. Record a new greeting, add or remove staff, change the ring order or shop hours from the app — it applies from the next call.
Are our conversations recorded?
No. Only call details are kept — who called, when, who answered and for how long. Call history is kept for 45 days.
Hear it for yourself
We'll set up a live demo call so you hear exactly what your customers will hear. Included in the FaboSuite Professional plan.