Legal

Privacy Policy

Last updated: 8 November 2026

In short

  • Your business data belongs to you. We use it only to run FaboSuite for you.
  • We never sell your data or your customers' data.
  • Each business's data is kept separate and is only visible to its own staff, based on their role.
  • You can ask us to export or delete your data at any time.

1. Who we are

FaboSuite is laundry and dry cleaning management software provided by Fabo Fresh Solutions OPC Private Limited, Electronic City, Bengaluru 560100, Karnataka, India ("we", "us"). This policy covers the FaboSuite business apps (Android, Windows and web), the driver features, the customer app, the WhatsApp features, the FaboIVR Smart Call System and the website fabosuiteapp.com.

2. Two kinds of data

Your account data — information about you and your business as our customer (for example your name, business name, phone, email, stores and staff accounts). We decide how this is used, as described below.

Your business records — information you and your staff enter or collect while running your laundry in FaboSuite, such as your customers' names, phone numbers, addresses, orders, payments and messages. You decide what is collected and why; we process it only on your instructions to provide the service. If your customers have questions about their data, they should contact your business first, and we will help you respond.

3. What we collect

  • Account and business details: name, business name, city, number of stores, phone, email and login details for you and your staff.
  • Records you create: customers, orders, garments and tags, pickups and deliveries, payments, wallets, memberships, expenses, price lists and settings.
  • Location: pickup and delivery addresses or map locations you or your customers save, and locations shared with your WhatsApp bot to book a pickup.
  • Messages: WhatsApp conversations, templates and campaign results handled through your connected WhatsApp Business number.
  • Call details (FaboIVR): caller number, option chosen, who answered, times, duration and outcome. Call audio is never recorded.
  • Device and usage information: app version, device type, push notification tokens and error logs, used to keep the apps working.
  • Website enquiries: the details you enter in our demo or trial request form.

4. How we use it

  • To provide FaboSuite: billing, order tracking, notifications, reports and the other features you use.
  • To send messages on your behalf, such as order updates on WhatsApp, when you have set them up.
  • To set up your account, give support, and contact you about your trial, subscription or service changes.
  • To keep the service secure, prevent misuse and fix problems.
  • To meet legal, tax and accounting obligations.

We do not use your customers' details to market our own products to them.

5. Services we rely on

We share only what is needed with trusted providers that help us run FaboSuite:

  • Cloud hosting and database providers that store and process data for the apps.
  • Meta (WhatsApp Business Platform) to send and receive WhatsApp messages on your connected number.
  • Google Firebase for app notifications and for the FaboIVR system.
  • An SMS provider to send one-time login codes in the customer app.
  • OpenAI, only if you switch on AI replies in your WhatsApp bot using your own API key. Customer messages are then sent to OpenAI to generate a reply.
  • Google Ads on this website, to measure visits and enquiries from our ads (see Cookies below).

We may also disclose information if required by law or to protect the rights and safety of our users. We never sell personal data.

6. Security

Each business's data is separated from every other business's at the database level, and staff only see what their role allows. Data is sent over encrypted connections. No system is perfectly secure, so please keep your passwords private and remove staff accounts that are no longer needed.

7. How long we keep data

  • Business records are kept while your account is active, so you always have your history.
  • FaboIVR call history is kept for 45 days, then deleted automatically.
  • If you close your account, we delete or anonymise your data within a reasonable time, except where we must keep certain records for legal or tax reasons. You can ask for an export before closing.

8. Your choices and rights

You can view and correct most information directly in the app. You can also ask us to give you a copy of your data, correct it, delete it, or stop optional messages. Customers of a laundry using FaboSuite can ask that laundry to update or delete their details, or opt out of marketing messages at any time.

9. Cookies on this website

fabosuiteapp.com uses Google's advertising tag, which may set cookies to measure visits and the results of our ads. You can block or delete cookies in your browser settings; the site will still work.

10. Children

FaboSuite is a business tool and is not meant for children. We do not knowingly collect data directly from children.

11. Changes to this policy

We may update this policy as FaboSuite changes. We will post the new version here with a new date, and tell account owners about important changes.

12. Contact and grievances

For privacy questions, data requests or complaints, contact our grievance officer:

Fabo Fresh Solutions OPC Private Limited
Electronic City, Bengaluru 560100, Karnataka, India

care@fabofreshcare.in
+91 96869 20070

We will acknowledge your request and respond as quickly as we can.