Terms of Service

1. About these terms

These terms are an agreement between your business ("you") and Fabo Fresh Solutions OPC Private Limited, Electronic City, Bengaluru 560100, Karnataka, India ("we", "us"), for the use of FaboSuite — our laundry management apps, customer and driver features, WhatsApp features, FaboIVR Smart Call System and related services (the "Service"). By creating an account or using the Service, you agree to these terms and to our Privacy Policy.

2. Your account

• New businesses join through an access request. Once approved, you create your account with the invite code we send you.
• You are responsible for the staff accounts you create and the roles you give them, and for keeping passwords private.
• The details you give us about your business must be accurate and kept up to date.

3. Free trial

New accounts get a 14-day free trial with full access. No payment details are needed to start. At the end of the trial, you need an active paid plan to keep using the Service.

4. Plans and payment

• Current plans and prices are shown on our pricing section. Some features, such as the driver app, customer app and FaboIVR, are only included in certain plans.
• Fees are billed in advance for each billing period and are payable as invoiced. Applicable taxes are charged as required by law.
• We may change prices or plans. We will tell you before a change affects your next billing period.
• Additional setup, hardware (such as a FaboIVR device), SIM and messaging charges may apply where stated in your quote. WhatsApp conversation charges are set by Meta.

5. Missed payments

If your subscription is not renewed on time, your account enters a grace period (currently 7 days) during which the Service keeps working and reminders are shown. If payment is still not received, access is paused until the subscription is renewed. Your data is not deleted while access is paused.

6. Your data

• You own the business records you put into FaboSuite, including your customers' information.
• You give us permission to store and process that data only to provide, support and improve the Service, as described in our Privacy Policy.
• You are responsible for having the right to collect and use your customers' information, and for any notices or consents your customers need.
• You can request an export of your data at any time, including when you stop using the Service.

7. WhatsApp, messages and calls

• WhatsApp features use your own WhatsApp Business account. You must follow Meta's WhatsApp Business policies, including sending marketing messages only to customers who have opted in.
• You are responsible for the content of messages, templates and campaigns you send.
• If you switch on AI replies with your own API key, you are responsible for that provider's terms and charges.
• FaboIVR works over your own SIM and mobile network. Call quality and availability depend on your operator and signal.

8. Acceptable use

You agree not to use the Service to break any law, send spam, harass anyone, upload harmful code, try to access other businesses' data, or copy, resell or reverse-engineer the Service.

9. Availability and support

We work hard to keep FaboSuite available and reliable, and we provide support by WhatsApp, phone and email. The Service may occasionally be unavailable for maintenance or for reasons beyond our control, such as internet, network or third-party outages. We may improve, change or retire features over time.

10. Our software

FaboSuite, its apps, design and brand belong to Fabo Fresh Solutions OPC Private Limited. Your subscription gives you a right to use the Service for your business while your account is active; it does not transfer ownership.

11. Liability

The Service is provided on an "as available" basis. To the extent allowed by law, we are not liable for indirect or consequential losses such as lost profits, lost business or lost data caused by events outside our reasonable control. Our total liability for any claim relating to the Service is limited to the fees you paid us in the three months before the claim.

12. Ending the service

• You can stop using FaboSuite at any time by letting us know. Fees already paid for the current period are not refundable unless required by law.
• We may suspend or close accounts that break these terms or remain unpaid after the grace period.
• After an account is closed, we keep your data for a limited time so you can request an export, and then delete it, as described in our Privacy Policy.

13. Changes to these terms

We may update these terms. We will post the new version here with a new date and tell account owners about important changes. Continuing to use the Service after a change means you accept the updated terms.

14. Governing law

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction over any dispute.

15. Contact